Privacy Notice
PRIVACY OF DATA SUPPLIED BY YOU
healthy-choice.co.uk(Dispense4me Ltd t/a vantage pharmacy) is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information vantage pharmacy collects about you includes:
· Your name
· Delivery address
· Telephone number
· Email address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. We will not pass on any of your details to third parties unless required to do so as part of the order verification process or if required to do so by UK governing law. If you have any questions or comments about privacy, you should email us.
HOW WE PROTECT INFORMATION WHICH WE HOLD ABOUT YOU
The Internet is not a secure medium. However confidentiality is paramount and Vantage pharmacy uses your information only as set out in these terms and conditions of use .We will not disclose any of your personal information to any third parties or any information about you used for marketing purposes without first obtaining your consent.
CONSENT TO USE OF YOUR PERSONAL INFORMATION
By submitting your information, you consent to the use of that information as set out in these terms and conditions of use. If we change our terms and conditions of use, we will post the changes on this page so that you may be aware of them and you will be given a chance to ask us not to use your information for the changed purposes. Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. By submitting your information you consent to this transfer.
Freedom Of Information & Data Protection Acts
Pharmacists providing NHS services are required by 31 October 2003 to submit a scheme for publication of certain information under the Freedom of Information Act 2000.
This publication scheme is a complete guide to the information routinely made available to the public by vantage pharmacy. It is a description of the information about our pharmacists and pharmacy and will be reviewed at regular intervals and we will also periodically monitor its effectiveness.
How much does it cost?
The publications are all available to you free of charge unless otherwise indicated within each class. Where information is provided at a cost, the charges will be calculated as set out in Class 7 (This Publication Scheme) overleaf and will be set out in £ sterling.
How is the information made available?
The information within each class is available in paper (hard copy) form from our pharmacist or on request from:
Colin Pickles
Vantage Pharmacy
14-20 Field Street
Shepshed
Leics
LE12 9AL
Tel: 01509 506564
or can be downloaded from the pharmacy’s website.
Your rights to information
- In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about vantage pharmacy under the NHS Openness Code 1995.
- The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.
- From January 1st 2005 it will oblige the Pharmacy to respond to requests about information that it holds about NHS Pharmaceutical Services, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.
- New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.
- Under the Data Protection Act 1998, you are also entitled to access your patient medication records or any other personal information held about you. For this, please contact:
Colin Pickles
Vantage Pharmacy
14-20 Field Street
Shepshed
Leics
LE12 9AL
Tel: 01509 506564
Email: colin@vantage-chemist.co.uk
Comments
We would appreciate any feedback from you about the operation of the Publication Scheme, or how we have dealt with any request for information from the Scheme, please write to:
Colin Pickles
Vantage Pharmacy
14-20 Field Street
Shepshed
Leics
LE12 9AL
Tel: 01509 506564
Email: colin@vantage-chemist.co.uk
Classes of Information
All information at Vantage Pharmacy is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information, which can be legitimately withheld under the exemptions set out in the NHS Openness code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are, for example, the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the publication scheme. The information on this Scheme is grouped into the following broad categories:
1 Who are we?
(Details of the pharmacy, organisational structures, key personnel and how we fit into the NHS)
The Charnwood and North West Leicestershire NHS trust has made arrangements with Vantage Pharmacy for the provision of pharmaceutical services under section 41 of the National Health Service Act 1977. The Pharmacy is contracted to provide a range of NHS services and a full list of these appears in Class 2.
Our pharmacists are:
We also employ full time and part time dispensing technicians.
The full time proprietor/pharmacist is Colin Michael Pickles. Our pharmacy may also employ locum pharmacists from time to time.
The complete list of persons who undertake to provide pharmaceutical services to the NHS in the area of Charnwood & North West Leicestershire NHS Trust can be obtained from the primary care trust or found on www.nhs.uk.
Some information may be withheld, including personal, confidential information about individuals that is protected by the Data Protection Act (1998).
Vantage Pharmacy (Dispense4me Ltd) 14-20 Field Street, Shepshed, Leicestershire.LE12 9AL dispenses and sells prescription and pharmacy-only medicines from the dispense4me.co.uk & vantage-chemist.co.uk websites. This address is the registered premises with the Royal Pharmaceutical Society of Great Britain. For further information please click here (.To check the registration details of our pharmacy and pharmacists please visit Royal Pharmaceutical Society of Great Britain (http://www.rpsgb.org.uk )website then click on "Registers" on the left hand side of the page and follow the instructions given.
2. Our services
The range of services we provide under contract to the Charnwood & North West Leicestershire NHS Trust(as well as others we contract with), and free of charge services
The range of services that we provide under contract to the Charnwood & North west Leicestersahire Primary Care Trust (as well as others we contract with) includes:.
· Dispensing of drugs, medicines and Drug Tariff listed appliances
· Patient medication records
· Repeat dispensing and medicine use reviews
.smoking cessation clinics (Resolution service)
· Pregnancy Testing:
Pregnancy tests performed on premises
· Needle Exchange:
Free needle exchange service.
· Stoma:
All pharmacists supply stoma appliances and associated products.
· Incontinence Supplies:
All pharmacists supply incontinence appliances and associated products.
· Truss Fittings:
Measurement and fitting for trusses available on site.
We also provide the following services without NHS remuneration:
· Free prescription delivery service for local housebound patients.
· Advice from the pharmacist
Dispensing of private and veterinary prescriptions
It is one of the requirements of the practice allowance paid to us by the primary care trust we contract with that we have a practice leaflet available detailing all our services. Please ask the pharmacist for a copy.
Our inclusion in the Pharmaceutical List of the primary care trust is subject to our compliance with the Terms of Service. The Terms of Service for Chemists can be obtained from:
Charnwood and North west Leicestershire PCT
53 Baxter Gate
Loughborough
Leicstershire
LE11 1TH
Our computerised patient medication records are covered by our policy for data protection and patient confidentiality. This policy is available from:
Colin Pickles
Vantage Pharmacy
14-20 Field Street
Shepshed
Leics
LE12 9AL
Tel: 01509 506564
The address of the pharmacy premises from which vantage pharmacy has undertaken to provide NHS services is:
Vantage Pharmacy
14-20 Field Street
Shepshed
Leics
LE12 9AL
Our opening hours are:
- Mondays: 09:00 - 17:30
- Tuesdays: 09:00 - 17:30
- Wednesdays: 09:00 - 17:30
- Thursdays: 09:00 - 17:30
- Fridays: 09:00 - 17:30
- Saturdays: 09:00 - 13:00
- Sundays: Closed
3. Financial and funding information
(Funding details and charging policies)
Some patients are exempt from paying NHS prescription charges - please ask for leaflet HC11 (www.doh.gov.uk/nhscharges/hc11.htm).For those patients who pay and have regular repeat prescriptions they may be able to save money with a NHS pre-payment certificate . You can call 0845 850 0030 to buy one over the phone or to get more details. You can also apply by post - please ask for application form FP95 (or see www.doh.gov.uk/nhscharges/fp95.htm ).
From1 April 2006 ‘the charge for a single prescription item is £6.65 .
These charges are set annually by the Department of Health (see www.doh.gov.uk/nhscharges/hc12.htm for the latest figures).
The prescription charge is a tax paid directly to the NHS. It is not received by the pharmacist and does not form part of any remuneration to the pharmacy for NHS pharmaceutical services. The average ingredient cost of a dispensed item is £10.80 and pharmacies receive an average return of £1.30 per dispensed item. Further information on the cost of drugs and appliances can be found in the Drug Tariff, available from The Stationery Office. The Prescription Pricing Authority (www.ppa.nhs.uk ) produces the Drug Tariff monthly.
Some information in this class may not be released because it is confidential or commercial information or its release may be prejudicial to the conduct of the pharmacy’s affairs.
4. Information about policies, prescribing and prescriptions
(Protocols in relation to prescribing protocols and standard operating procedures relating to the dispensing of prescriptions, data protection)
We have protocols and standard operating procedures relating to dispensing of prescriptions and data protection. Copies of these documents are available from:
Colin Pickles
Vantage Pharmacy
14-20 Field Street
Shepshed
Leics
LE12 9AL
Tel: 01509 506564
5. Regular publications and information for the public
Guidance and information leaflets
There is a range of heath promotion leaflets we display in the pharmacy as part of our requirements from the primary care trust before we can receive the basic practice allowance payment. These are published from numerous of sources, mostly non-publicly funded. We occasionally receive information from the local primary care trust which we make available to the public.
6. Complaints
Policies, procedures and contacts for complaints
If you are not happy with the service you have received from us, please contact:
Colin Pickles
Vantage Pharmacy
14-20 Field Street
Shepshed
Leics
LE12 9AL
Tel: 01509 506564
The complaints policies about NHS services provided by vantage pharmacy is Please see separate complaints procedure.
A copy of our complaints policy is available from:
Colin Pickles
Vantage Pharmacy
14-20 Field Street
Shepshed
Leics
LE12 9AL
Tel: 01509 506564
Our complaints policy is in line with the NHS Pharmaceutical Services Regulations 1992 and the NHS Complaints Policy. We would hope any complaints are directed to us in the first instance so we can resolve any problems quickly. If you are not satisfied with our response to your complaint, or you prefer not to raise the complaint with the pharmacy directly you may contact the primary care trust:
Charnwood and North west Leicestershire PCT
53 Baxter Gate
Loughborough
Leicstershire
LE11 1TH
7. This publication scheme
In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in the practice. We will also publish any proposed changes or additions to publications already available.
Cost of Information
For the most part, we will charge you only for hard copies or copying onto media (e.g. CD-ROM). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:
a) Via our website - free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual.
For those without Internet access, a single print-out as on the website would be available by post from
Colin Pickles
Vantage Pharmacy
14-20 Field Street
Shepshed
Leics
LE12 9AL
or by personal application from vantage pharmacy.
However, requests for multiple printouts, or for archived copies of documents, which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.
b) Leaflets and brochures - free of charge for leaflets or booklets on, for example, services we offer to the public. A list is available in Class 4.
c) “Glossy” or other bound paper copies, or in some cases a CD-ROM, video or other mediums are for charge as in our publication lists available from Colin Pickles
Vantage Pharmacy
14-20 Field Street
Shepshed
Leics
LE12 9AL
d) E-mail will be free of charge unless it says otherwise.
The charges will be reviewed regularly
Useful Resources
Websites:
- Charnwood & North West Leicestershire Primary Care Trust http://www.leicstherapyjobs.nhs.uk/utilities/privacy.asp
- Information Commissioner
www.informationcommissioner.gov.uk
- Lord Chancellors Department
www.lcd.gov.uk
- NHS Freedom of Information
www.foi.nhs.uk
Publications:
- NHS Openness Code
www.doh.gov.uk/nhsexec/codemain.htm
www.doh.gov.uk/nhsexec/codeannx.htm
- FOI Act 2000
www.hmso.gov.uk/acts/acts2000/20000036.htm
- Code of Practice under Section 45 FOI Act 2000
www.lcd.gov.uk/foi/codepafunc.htm
- Code of Practice under Section 46 FOI Act 2000
www.lcd.gov.uk/foi/codemanrec.htm
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